Benchmarking HR Services
The role of Human Resources, or HR, has changed out of all recognition over the last 15 years.
With the advent of technology and automation, HR was seen first as a processing centre, focused on transactional tasks. Now the role of HR has transformed yet again — from administrative support to transaction based to a key element contributing to the overall success of the organisation. The goal of HR today is to become the engine room that drives the organisation forward, a one-stop shop for both employees and managers working towards a common goal.
Copernicus helps clients to define their optimum HR operating model, establishing a client service culture and instilling an effective framework and governance structure. Our HR consultants’ expertise and methodology can help clients build their case for change, whether it’s the establishment of a shared services organization, shift in sourcing model or reengineering key processes. We offer a detailed process and pricing benchmark capability to assist you with identifying areas of improvement opportunities.
In addition, we offer detailed research, benchmarks and analysis on multi-process high reliability organisations as well as single-process HRO. Our high reliability organisation framework empowers a clear and consistent dialogue about the requirements that evolve as organizations develop, advise on outsourcing and make appropriate recommendations on technological solutions.
The results are an HR service delivery model which optimizes service levels, ensures effective management practices are in place, and best practice performance targets are established and achieved.
Invite Copernicus to guide you and your organisation to the ultimate solution for your future HR needs. Contact us today for a no obligation discussion.
Benchmarking: Contact Centres. Finance, HR, IT, Procurement
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