Copernicus are specialists in mystery shopping and customer satisfaction research, after all, delivering the best possible customer experience is the focus of every successful business that we are involved in.
We're customer service consultants who are able to work with you to achieve your customer service objectives using mystery shopping alongside customer satisfaction research. In this way we are able to provide you with a complete customer service management solution.
You can use mystery shopping as the basis for Continuous Improvement Programmes and staff performance management. In this way you won’t just find out what needs fixing, we will develop with you a programme which will change staff behaviour and address any issues highlighted in the exercise. We can devise and facilitate personalised workshops for your managers and staff as well as off-the-shelf training programmes.
In over 15 years we have worked on behalf of clients in virtually every significant industry sector including not-for-profit organisations.
Mystery Shopping can be used to address a number of business issues that you may be facing: A few recent project examples illustrate the range of what is possible:
We have been gamblers, scientists, service engineers, drivers, students, different nationalities, beauticians, plumbers, dentists, holidaymakers and every type of small business you can imagine. We have created electrical faults that need an electrician, minor roofing problems to gauge how honest a roofing contractor is. We have even cheated in exams (to check the invigilators are alert), parked on double yellow lines (to test the council’s parking wardens), shoplifted (to check the security systems) and gone for a massage. We have been under-age and pregnant, on parole and jobless, partially deaf or with a speech impediment, teenagers, pensioners and disabled. If you have a requirement to test your business, or your competitors, please contact us today. You never know what you may find (but find it before your customers do!).
Mystery Shopping isn't always the best, or for that matter, only solution to the various business challenges we are asked to address. Ideally it should be carried out alongside Customer Satisfaction Research and competitor benchmarking exercises. We have various cost-effective methodology to offer you, please ask for details.
Copernicus is a member of the Market Research Society. Your assurance of the highest professional research and reporting standards.